I hate Comcast!
Posted by mesablue on December 26, 2006
Can’t say that strongly enough, I’m developing a true hatred for that terrible excuse for a company.
One month later and still not any closer to a resolution.
A month ago a Comcast tech came out and identified a problem with my digital cable service. Since then five techs have been scheduled to come out and have either not shown up or have been the wrong kind of tech. Comcast customer service has repeatedly promised to correct the problem and then a week will go by with nothing having been done. When I call in, it’s another week until they can have someone else come out to not fix the problem.
So glad I spent two grand on the HDTV that just sits there all day until I go out and rent a DVD.
Oh yeah, I haven’t paid my bill yet for this month, they told me they had to wait to issue a credit until after they resolve the problem — they cut off my service for nonpayment so I couldn’t even watch the small TV in the bedroom on analog cable. Morons.
I give up. If after a month of screwing things up, they can’t send some one out any faster than a week from now? After all of the bowl games? They don’t want my business.
Now I have to figure out which satellite system I can get installed before Jan. 1.
I made an appointment at our city attorneys office tomorrow to file a complaint. If there was any other option, I would go with it.
Update: I had to get a group of neighbors and go to our City Attorney before Comcast would fix the problem.
They promised a discount to make it up to us — of course they screwed that up.
Called back in about it and they say “I don’t see anything about it in the call notes” — their standard response for everything.
Just a horribly run company. I give them one more chance to follow through on their promises or I’m sticking a dish on the house.